Operations Partnership

The operating system for founder-led businesses.

One place to see your revenue, pipeline, client performance, finances and what needs your attention today.

If the business still runs through you, this is for you.

Book a 30-minute callSee what you get ↓
Thiane Valdez, founder of Lahko
Thiane Valdez · Founder
40+projects
Running on one system
60+
Operations projects built
7+years
Managing remote operations
4weeks
To a first working version

Companies we worked with

  • Rank Media Agency
  • Avatar Foods
  • KeeverSEO
  • PepsiCo
  • 2x2 Partners
The problem

You open six tools to find out how the month is going.

Revenue in one place, the pipeline in another, costs in the bank, delivery in whatever the team uses. Nobody is lying to you, the information just does not sit anywhere together.

So you rebuild the picture in your head every morning, and you are the only one who can.

Six tools
6tools open every morning
What you get

Everything in one place

Six areas, built around how your business actually works.

01Today

You stop asking for updates

What needs your attention right now. Blocked, overdue, waiting on you.

The first screen answers the question you ask every morning, without anyone preparing a report.

  • Overdue payments and the monthly goal, first thing
  • Recurring revenue, profit and costs on one line
  • What is in negotiation, straight from the pipeline

Today

What needs your attention right now. Blocked, overdue, waiting on you.

Live
2 payments overdue: Praia Co (12 days) and Orbit (4 days)
monthly goal, $100k$86k · 86%
recurring
$86k
18 active clients
gross profit
$53k
62% margin
costs
$33k
team $27k + fixed $6k
pipeline
$112k
6 in negotiation
clients in negotiation
see full pipeline →
ClientStageValueOwner
Kite MediaNegotiation$32,000Carla
Harbor DentalProposal$24,000Ana
Mesa ArchitectsProposal$18,000Bruno
Sol FitnessNegotiation$9,500Bruno
needs attention

none of this moves on its own

4 approvals stuck for 5 days
2 projects with no owner
7 tasks due tomorrow
02Pipeline

Sales stops living in a spreadsheet

Leads, proposals and closes, with conversion tracked at every stage.

Every lead sits in a stage with an owner, a value and the last contact. Nothing goes quiet without someone seeing it.

  • Stages from lead to close, dragged as the deal moves
  • Value in the funnel per stage, at any moment
  • Leads with no contact for a week light up on their own

Pipeline

Leads, proposals and closes, with conversion tracked at every stage.

Live
Lead2
$30k in funnel
Bloom Clinics
Health◷ today
Ana$12,000
Grove Landscaping
Services◷ 2d
Bruno$18,000
last: email · 2 days ago
Contact2
$26k in funnel
Ridge Logistics
Logistics◷ 4d
Diego$15,000
last: WhatsApp · yesterday
Nova Dental
Health◷ 9d
Ana$11,000
last: call · 9 days ago
Proposal3
$51k in funnel
Harbor Dental
Health◷ 3d
Ana$24,000
last: meeting · 3 days ago
Mesa Architects
Architecture◷ 6d
Bruno$18,000
last: email · 6 days ago
Sol Fitness
Fitness◷ 8d
Bruno$9,500
last: WhatsApp · 8 days ago
Negotiation1
$32k in funnel
Kite Media
Agency◷ 1d
Carla$32,000
last: meeting · yesterday
Closed2
$41k in funnel
Atlas Legal
Legal◷ 12d
Carla$20,000
Orbit
SaaS◷ 20d
Diego$21,000
in the funnel
$212k
14 open leads
proposals sent
5
2 waiting on a reply
closed this month
3
$41k
win rate
38%
last 90 days
03Clients

Nothing sits without an owner

Who they are and where every piece of work stands.

Every project is a list of sections and tasks, each with a person, a priority and a date. What is blocked surfaces on its own.

  • Sections and tasks built from a template, so every project starts the same way
  • Owner, priority and due date on every task
  • Project health visible before the client asks

Clients

Who they are and where every piece of work stands.

Live
active projects
11
3 at risk
open tasks
84
9 due this week
done this week
37
of 41 planned
blocked
4
waiting on the client
projects
Website relaunch

Praia Co

+ SectionAdd from template
Discovery2
Kickoff call and accessHigh02 Apr
Map current pages and formsMed05 Apr
Build3
Homepage and service pagesUrgent11 Apr
Booking form connected to the CRMHigh14 Apr
Copy review with the clientMed16 Apr
Launch2
QA on mobileMed18 Apr
Go live and redirectsLow22 Apr
04Finance

The money is where the work is

Revenue, recurring, costs categorised, who has paid and who has not.

Every client has a value, a payment day and a status. Overdue payments show up on the home screen before anyone chases.

  • Recurring revenue against the monthly goal
  • Paid, pending and overdue, per client, per month
  • Commissions calculated from the same table

Finance

Revenue, recurring, costs categorised, who has paid and who has not.

Live
ReceivablesCost structureResult
active clients
18
recurring contracts
monthly recurring
$86k
up 9% on February
new this month
3
$41k added
churn this month
1
5% of revenue lost
ActiveEndedAll
ClientValueSegmentSellerManagerCommissionPayment
Vega Studio$18,000AgencyCarlaAna$1,800● Paid · 04/03
Lumen Group$14,000ConsultingCarlaBruno$1,400● Pending · due 10/04
Praia Co$11,000RetailDiegoCarla$1,100● Overdue · was due 05/04
Northwind$9,000SaaSCarlaAna$900● Paid · 01/04
Orbit$6,500SaaSDiegoDiego$650● Overdue · was due 03/04
05Performance

Results without the monthly deck

Results by client and by channel, pulled in automatically.

Spend and return per client and per channel, pulled in every day. The two accounts under target are flagged before the client notices.

  • Spend, result and return per client
  • By channel, so you know what to scale
  • Synced from the platforms, not typed in

Performance

Results by client and by channel, pulled in automatically.

Live
ad spend
$48k
this month, all clients
return
4.1x
blended, up from 3.6x
leads generated
312
across 9 accounts
under target
2
clients flagged
ClientChannelSpendResultReturn
Vega StudioMeta Ads$9,000118 leads5.2x
Lumen GroupGoogle Ads$7,50064 leads3.9x
Praia CoMeta Ads$6,00041 orders2.1x
NorthwindLinkedIn$4,20019 demos4.4x
OrbitGoogle Ads$3,80012 trials1.6x

Synced daily from the ad platforms. No one pastes numbers.

06Team

Nobody drowns quietly

Who owns what, and who has capacity.

Every client and every task has a name on it, and the load per person is visible before someone burns out or sits idle.

  • Who owns each client and each task
  • Open work against capacity, per person
  • Reassign with one move when someone is full

Team

Who owns what, and who has capacity.

Live
people
6
4 delivery, 2 sales
open tasks
84
this week
at capacity
1
Carla, 21 open
free capacity
18%
mostly Diego and Bruno
PersonRoleOwnsLoad
AnaAccount managerVega, Harbor, Northwind12/18
BrunoAccount managerLumen, Mesa, Sol9/18
CarlaDelivery leadPraia Co, Kite, Atlas21/18
DiegoDeliveryOrbit, Ridge6/16
ElisaSalesPipeline, proposals8/14
FábioFinanceBilling, costs5/12

Illustrative screens. Every area, one system.

Delivery layer

Built around how your business works

Clients · Ads agency

Every job, at the stage it is in

Live
script2
Spring campaign, 3 films
AnaVega Studio
Retail spot, 30s
AnaPraia Co
talent2
Founder story
CarlaNorthwind
Casting, 2 roles
BrunoVega Studio
shoot2
Product launch, 6 cuts
DiegoPraia Co
Studio day 2
DiegoNorthwind
edit2
Testimonial series
BrunoLumen Group
Cutdowns, 15s
CarlaOrbit
live1
Brand film
CarlaOrbit
01

Simplicity is the rule.

Proof

We don't just build systems. We run one.

We currently manage operations for a growing services company. The system we built for them improves every week because we are inside the operation, not consulting from outside.

Their client base grew past twenty accounts while the system grew with them. None of it was designed upfront. It was built as a foundation, then shaped month after month by how the business actually works.

How the system runs

One request, routed end to end.

A request enters once and moves on its own. Every stage knows who owns it, what starts it and what comes next, so work does not stall waiting for a nudge.

Running
01 / 05Request in
Trigger
Client submits the intake form
Owner
System
Output
Task created with brief, files and deadline
  • Form received
  • Fields validated
  • Card created
Working together

Pricing

Do you need the system, or the team to run it?

  • Already have someone who owns operations? → The system
  • Still owning operations yourself? → Operations partner
90-day implementation

The system

We build it, your team runs it, we hand it over. For companies that already have someone running operations.

$2,500/ month for 90 days
Book a free diagnostic call
  • Every process mapped end to end
  • The system built around how you work
  • Your data migrated in
  • Your team trained and working in it
  • Documentation and handover
Recommended
Operations partner

Small teams

Typically up to 10 people

from$3,500/ month
Book a free diagnostic call
  • Everything in the system offer, built and continuously evolved
  • Operations management, hands on
  • SOPs and workflows designed and documented
  • Dedicated operational support for the day to day, included from the start
  • Regular reporting on what moved and what is stuck
  • 90-day initial engagement, monthly after that
Operations partner

Growing teams

Typically 10 to 25 people

from$5,000/ month
Book a free diagnostic call
  • Everything in the system offer, built and continuously evolved
  • Operations management, hands on
  • SOPs and workflows designed and documented
  • Dedicated operational support for the day to day, included from the start
  • Regular reporting on what moved and what is stuck
  • 90-day initial engagement, monthly after that
Operations partner

Complex operations

Typically 25+ people

from$7,000/ month
Book a free diagnostic call
  • Everything in the system offer, built and continuously evolved
  • Operations management, hands on
  • SOPs and workflows designed and documented
  • Dedicated operational support for the day to day, included from the start
  • Regular reporting on what moved and what is stuck
  • 90-day initial engagement, monthly after that

Every tier delivers the complete system. The tier reflects how complex your operation is, not what you get.

We join your team as your operations management. The system comes with us.

This is not a tool with support attached. We work inside the operation: designing the SOPs and workflows, working alongside your managers, spotting bottlenecks before they become problems, proposing improvements nobody asked for because only someone inside can see them, tracking delivery and reporting what matters.

The system is the instrument. The work is the operation running.

Client testimonials

What our clients say.

From clients whose operations we rebuilt.

“
She took a bunch of things scattered across docs, emails, and my brain, and within a few weeks built a full operations setup that actually made sense for how we work. Now everything's organised, automated, and moving without me needing to check in all the time.
Amy Lynn
Amy Lynn
CEO · Amy Lynn Interior Design
“
She took our studio-based setup and turned it into a fully digital operation. She built our entire system, trained the team, created SOPs, and got everyone aligned fast. One of the most reliable and sharp professionals I've worked with.
Daniel Probert
Daniel Probert
CEO · Wowmi
“
Thiane was outstanding. She was professional, conscientious, and delivered quality work on time. I would definitely hire her again for future projects.
Megan Kisby
Megan Kisby
Chief of Staff · PepsiCo
“
Thiane is not only a pleasure to be around, she is a natural superstar. A classic fastball pitcher who is just getting started. One of the most gifted and talented individuals I've seen in a long time. We are fortunate to have met her and to work with her.
Robert Nizielski
Robert Nizielski
CEO · 2x2 Partners
“
Thiane is one of the smartest and most driven people I have met. I have zero doubts she will accomplish incredible things. I consider myself lucky to have had the chance to work with her and experience her brilliance.
Amer Chebat
Amer Chebat
VP of Operations · Avatar Natural Foods
“
Excellent work Thiane. You continue to deliver for our company. We are thrilled to continue our working relationship. I highly recommend Thiane for her skills and commitment to delivering on project goals. Great asset to our team.
Amit Kent
Amit Kent
My Bella Baby
Questions

What people ask before starting.

Start a conversation

Let's build the system your business runs on.

A free 30-minute call. We look at how your operation runs today and show you what it would look like in one place.

Book a free diagnostic call
Emailthiane@lahko.coWeblahko.coLinkedInin/thianevaldez